Troubleshooting
Common questions, answered clearly.
Bracelet not charging
Check the cable is fully connected and try a different power source. Solid red means charging is in progress.
Device appears offline
Check the bracelet is within mobile or Wi-Fi coverage. A short button press shows connection status.
Low battery
A flashing red light and a low-battery alert mean it's time to charge — charging takes about 2–3 hours.
"Bracelet removed" alert
This is expected while charging. If it happens while worn, check the fit is snug and the sensor touches the skin.
App not showing status
Confirm the bracelet is connected and check your own internet connection.
Location unavailable
Location needs an active connection — check bracelet connectivity first.
Call issues
Press once to answer an incoming call, and once again to end it.
Questions about SOS
Press and hold the main button to trigger SOS. Testing it occasionally is a good habit.
Questions about fall alerts
Fall detection can identify certain fall events, but cannot guarantee detection of every fall.
First 10 days behaviour
Some trend-based alerts may not be active yet while GCARE builds a personal baseline. SOS, fall detection, removal and low-battery alerts work from day one.
Device replacement
Contact support to discuss a replacement bracelet.
Never attempt to open or repair the bracelet yourself. Contact support for any hardware issue.